What should I do in order to play at Casinoval?

To play at Casinoval, go to www.casinoval.com and select the language and currency that you want. Click the "Download Now" button and select "Run". Once the download is finished, execute the file and follow the instructions of the wizard. In the end, you will find the Casinoval icon in your desktop. Double click it and start playing!

How long will it take to download the software?

The average download time for the installation file is around 20 minutes using an ADSL connection. It is only necessary to download the software once.

What are the minimum system requirements?

Minimum Requirements:
  • Processor: Intel Pentium 4 1.7GHz (or equivalent).
  • RAM Memory: 512MB.
  • Video Adapter: with 64MB of memory (NOT SHARED).
  • Hard Drive: at least 100 MB of free space.
  • Operating System: Windows XP.
  • Microsoft Internet Explorer 6.0.
Recommended Requirements:
  • Processor: Intel Core Duo (or equivalent).
  • RAM Memory: 1GB.
  • Video Adapter: with 128MB of memory (NOT SHARED).
  • Hard Drive: At least 100 MB of free space.
  • Operating system: Windows XP.
  • Microsoft Internet Explorer 6.0 o or newest version.
I am receiving the message, 'User or Password incorrect'. What should I do?

Check that you username and password are well written and verify the capital letters. If you can´t solve the problem, please contact our 24/7 Customer Service Department and our agents will verify your account information.

I have installed the Casinoval programme, but I can´t find the Casinoval icon in my desktop.

Go to My PC, then to Disk "C", go to the Amuzi file, then go to the Casinoval file. Execute the Lobby archive. The route is: C:\Amuzi\Casinoval\Lobby.exe.

I made a mistake when I wrote my information during the registration. How can I correct that?

Don´t worry! You can change and/or update your information in the "Menu" option, "Personal Information" that you will find at the bottom left of the lobby. For your security, if you have an account to play for real money, you will have to contact our Support Team in order to make any changes.

Why do I must have a Username and a Nickname?

Your username and password are necessary in order to play in our Online Casino. For your safety, your Nickname will be used to identify you in case you are the winner of one of our prizes.

What games does Casinoval have?

We have a wide variety of games available like Runnin´ Wild, Secrets of the Desert, Indian Chief, High Lands and Magic Signs if you like to play Slots. You would be also able to enjoy the Roulette, Videopoker, BlackJack and much more. Your satisfaction is guaranteed!

How is the outcome of the games being generated?

The results are obtained through a random process. Our technology ensures a clean and fair game.

What happens if I run out of credits when I'm playing with my For Fun account?

A notice will appear with the following content: "You don't have enough funds". Click "Ok" and then choose if you want to continue playing For Fun or if you want to start playing for Real Money.

What happens if I am suddenly disconnected from the Internet while I play?

Losing your Internet connection does not pose a problem when you play at Casinoval, because our system protects the player when this happens. If you get disconnected (for whatever reason) in the middle of a game of BlackJack or Videopoker, you will be automatically returned to the EXACT state were the game was interrupted and you can continue playing and making decisions. If you get disconnected (for whatever reason) in the middle of a game of Slots or Roulette (before the Roulette tracks have stopped or during a free game series or a bonus) the last uninterrupted game will be automatically repeated. If you lose the connection during a sequence of Progressive payment, the correspondent Progressive payment will be paid in the following play that you make, once you are connected. If you disconnect during a "Double Up" game, the last game will be repeated until the last decision that you made, once you are connected again. In this particular case, the money that you won in the bank will be added automatically to your balance.

What do I do if after placing a bet I suddenly change my mind?

Click on the chips that you don't want to bet with the right button of the mouse.

How old do I have to be to play for real money?

In order to play for real money you must be at least 18 years of age.

I am not sure what the previous game result was. What do I do?

The 'My Play History' section allows you to view the 100 previous plays and their results.

How can I ensure that I receive all of my promotional emails?

To ensure that you don't miss out on any of our bonuses or special promotions, simply add support@casinoval.com to your email 'Safe List'.

Deposits

How do I make a deposit?

In order to make a deposit, you first need to register a Real Money Account. Log into the software and then click on the Bank button. Choose Deposit from the Main Menu. From there you will see several options for depositing money into your account. Choose the one that suits your needs the best and follow the instructions.

What is the minimum amount I can deposit?

The minimum deposit is $10.

What deposit methods do you offer?

Here In Casinoval we offer a wide range of payment methods, each one of the is know by the safetyness and promptness as also for being a convenient way to make a deposit to your casino balance.

Credit cards: Visa & Mastercard are valued links between the financial institutions and the merchants around the world, making possible the business acceleration.

Moneybookers: It allows the safe operations to the players by using only the email address. The count balance of moneybookers can be forfeit over the use of credit and debit cards.

Entropay: It's a virtual prepaid card that can be used around the world. The Entropay virtual Visa card, works the same way as a normal Visa card except is not attached to any bank account.

Ecocard: It's a safe and convenient way to deposit in your casino balance account, and also provide support for bank transfers over 25 countries around the world.

Ukash: Purschase your Ukash voucher in the nearest store and the use the 19 digit code to deposit money in your balance account.

Neteller: It's a safe option to deposit in your casino balance account whether it's by credit cards, wire transfers o using your bank account. Also Neteller offers 24/7 costumer support in case of eventualities.

Local bank transfer: It the fastest and safest way to deposit on your casino account by using your own bank's account. You just have to pick the bank you use and follow the instructions, each step of the way. Please be aware, by the moment this deposit method it's intended for users located in Latin America.

Wire transfers: Easy, secure and simple, you'll just have make a deposit with the details of our bank accounts given by our support team.

My credit card deposits keep rejecting. Help!

If you find yourself in troubles when trying to make deposits with your credit card, it's probably because your issuing bank processes your transactions as if they were related to online-games. In order to avoid this we suggest you to change the deposit amounts and making larger deposits but less frequent. An even better solution is to adopt for making your deposits over an e-wallet company such as the mentioned above that way your issuing bank will transfer the credits to a system of electronic purchase, so you can use the credit on your e-wallet at discretion in any kind of service on the web.

Are my transactions secured?

For Casinoval, your security is most important. For that matter, the online security contemplates the passwords and the account numbers that are being used. When you create an account, your information is encoded by strict rules 128-bit SSL of maximum security. We guarantee that nobody has access to your financial or personal information when you perform a transaction.

Withdrawals

How do I withdraw my winnings?

You can withdraw your positive deposits of your balance account and receive the money over one of the following pay methods:

EcoCard
EntroPay
NETeller
MoneyBookers
Local bank transfer

You should remember that the withdrawal requests will proceed in order of entry, in such way the oldest withdrawal request will be the first to be processed.

*There might exist some restrictions depending of the issuing country.

What is the minimum amount I can withdraw?

$20

How will my withdrawal be paid to me?

Your withdrawals will as far as possible first be paid back to the same deposit option(s) and account(s) used to deposit. Thereafter, you will be paid to your preferred method of payment, which you are prompted to select when making a withdrawal. Please be aware, you can just cash out exact amounts, cents or fractions will not be processed.

How long will I have to wait for my withdrawal?

Depending of the length of the period of validation of the payment method you choose, this process might last between 24 to 72 hours. It will all depend of the accuracy of the user proportioned data in the payment method.

Do you refund fees incurred at my bank when I make a deposit or withdraw?

All the expenses that are no mentioned directly by Casinoval and that might be a result of third party operations will not be subject to refund given that such fees are a result of the costumer and his payment operator.

I requested a withdrawal and now have been asked to send you documentation before my withdrawal can be paid. Why is this?

In the case of withdrawals made for the first time, large withdrawals and changes made to payment options, we may take additional security measures to ensure that you are the rightful recipient of your funds by certain documentation from you. These measures are in place to protect your money and privacy and may result in slight delays. We apologize for any inconvenience this may cause.

Can I have my withdrawal processed back to my credit/debit card?

This case might only be applied in certain types of credit cards such as Visa or Maestro, because the rest of the do not allow these kind of operations.

Can I reverse my withdrawal?

You can reverse a withdrawal (or portion thereof) back to your gaming account within 24 hours after you've requested your original withdrawal. Simply select "cancel" in the "pending payouts" option in the Cashier Menu. Your withdrawal will only be sent to our processing department after the reverse withdrawal period has elapsed.

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